Aivo

The Aivo Conversational AI tool is here to supercharge automation in customer interactions using a range of easy-to-use features and solutions.

Aivo Conversational AI focuses on improving how customers experience automation, bringing together various tools to meet their needs across different channels. At the heart of this suite is AgentBot, a smart chatbot powered by conversational AI, designed specifically for digital communication channels. This chatbot works in harmony with the platform’s other features to provide a seamless customer support experience.

One standout feature is the live chat option known as Live, which allows agents to connect with customers in real time across multiple channels. Additionally, Engage is a versatile tool that helps businesses create campaigns on platforms like WhatsApp, while Studio offers a simple way to design integrations without needing extensive coding skills.

Aivo also provides Instant solutions through voice interactions, enabling quick and natural phone conversations. Another useful aspect of the service is Help, which creates knowledge microsites that use AI to enhance search capabilities, making it easier for users to find answers to their questions.

Moreover, there’s an exciting Beta feature called Video Conversational AI, which uses ultra-realistic avatars combined with conversational AI to create engaging video interactions. This innovative approach can really elevate customer engagement.

Integration is made simple with Aivo, as it works effortlessly with other platforms like Genesys and Zendesk, giving businesses the flexibility they need. Industries such as banking, commerce, and telecommunications often depend on this technology to improve how they communicate with their customers.

What sets Aivo apart is its ability to generate unique, automatic responses while also understanding natural conversations. This significantly enhances the customer experience. With Aivo, businesses can craft customized customer journeys and automate responses, providing support 24/7 across all channels and ensuring help is always just a click or call away.