Ariglad - ai tOOler
Menu Close
Ariglad
☆☆☆☆☆
Knowledge management (9)

Ariglad

Maintenance of the help center using AI to manage support tickets.

Tool Information

Ariglad is an AI-powered tool that helps you effortlessly create and update knowledge base articles, making customer support more efficient and user-friendly.

With Ariglad, maintaining your help center becomes a breeze. This smart tool digs into customer support tickets and product release notes to pull together the most current and relevant information. Its main job is to update your knowledge base with articles that address common questions, making it easier for customers to find what they need without always reaching out for help.

One of the standout features of Ariglad is its ability to work seamlessly with platforms you might already be using, like Zendesk or Slack. This means you can easily integrate it into your existing workflow, allowing it to analyze data and suggest updates without causing any disruptions. Before anything goes live, Ariglad will generate a list of recommended articles for you to review and approve, ensuring that every piece of content is just right before it’s added to your knowledge base.

Many companies choose Ariglad for a variety of reasons. It saves time by taking the labor out of manual updates and helps keep your data secure by being compliant with SOC2 and GDPR regulations. Plus, Ariglad elevates your support operations by guaranteeing that your content is always up to date and relevant for your users.

If you're curious about how it all works, Ariglad offers a free trial. This allows you to test out its features with your data before making a commitment, so you can see firsthand how it can benefit your organization's support efforts.

Pros and Cons

Pros

  • Creates useful content
  • Safe data management
  • Easy to use
  • Automatically creates articles
  • Complies with GDPR
  • Enhances response times
  • Studies product release notes
  • Saves time
  • Self-service help for users
  • Works with Slack
  • Free trial of platform
  • Works with Zendesk
  • Automatic updates of knowledge base
  • Boosts support team's efficiency
  • Complies with SOC2
  • Improves support operations
  • Easy system transition
  • Approval before publishing
  • No credit card needed for trial
  • Reduces manual updates
  • Examines customer support tickets

Cons

  • Updates only after getting permission
  • Automatic updates may not work well
  • No live data analysis
  • Possible security risks
  • Articles may not always be accurate
  • Short free trial available
  • Few ways to connect
  • Depends on ticket review

Reviews

You must be logged in to submit a review.

No reviews yet. Be the first to review!