Balto

Balto is an innovative AI tool that helps contact center agents provide better support during calls, leading to happier customers and boosting revenue.

This powerful platform is designed to give real-time guidance to agents, ensuring they communicate effectively while on the phone. With Balto at their side, agents can enhance their conversations, which not only benefits the customers but also drives up the bottom line for businesses.

One of the standout features of Balto is its real-time guidance. It equips agents with suggestions based on what’s being discussed in the call, helping them respond appropriately and confidently. Imagine having a helpful assistant whispering the right phrases just when you need them—that’s what Balto does!

Alongside this, Balto offers real-time coaching for managers, pointing out moments when an agent might need extra guidance. This means managers can step in and provide support right when it’s most effective, improving the overall quality of service.

Another nifty feature is Balto's automated note-taking. After a call, all it takes is a single click to create comprehensive notes, saving agents precious time and allowing them to focus on their next customer. This streamlined approach to post-call work makes life easier for everyone involved.

Furthermore, Balto includes tools for conversational analysis and Quality Assurance (QA). It assesses calls and offers scores, which helps identify areas where agents can improve. This feedback loop is invaluable for continuous growth and development in customer interactions.

To top it off, Balto seamlessly integrates with over 60 softphones and various contact center as a service (CCaaS) and unified communications as a service (UCaaS) platforms. This makes it simple for businesses to incorporate Balto into their existing systems, speeding up the implementation process and enhancing agent workflows.

Whether it’s in insurance, financial services, healthcare, retail, or other industries, Balto is designed to meet the diverse needs of contact centers, making it a versatile tool for improving customer service across the board.