Bigsib

Bigsib is an AI concierge designed to enhance the guest experience in hotels and short-term rental platforms by providing personalized, round-the-clock support.

Bigsib stands out as an innovative tool specifically crafted for the hospitality industry. It's like having a super smart assistant that can handle guest questions and concerns through a conversational AI chatbot. This tool excels in understanding complex inquiries and providing clear, thoughtful responses that feel natural and engaging.

One of the biggest perks of Bigsib is its ability to tackle multiple guest issues automatically. This means less strain on your support team, as Bigsib efficiently manages queries while giving guests a personalized experience. Plus, let's not forget that it's available 24/7—so whether it's day or night, your guests can get help whenever they need it!

If there's ever a situation where Bigsib hits a snag and can’t resolve an issue, it smoothly hands off the problem to your support team. This ensures that guests still receive the assistance they need right away, keeping their experience positive.

Another neat feature is the manual approval option. This lets you review and either approve or modify the responses created by Bigsib. You can fine-tune the communication to match your property's unique style and information, making every interaction feel tailored and friendly.

Bigsib can also develop a customized knowledge base for each of your properties. It learns about your specific amenities and check-in processes, making it even more effective in assisting your guests. Plus, you have control over when it responds to inquiries, which is crucial during busy travel times or off-hours.

In summary, Bigsib isn't just about answering questions; it’s all about enhancing customer satisfaction by offering a friendly, accessible support system that truly understands guests' needs around the clock.