Canny

Canny is an AI-powered tool that helps organizations manage customer feedback effectively, turning insights into actionable steps for product development.

Canny is all about making it easier for businesses to collect and manage feedback from their customers. With this tool, you can gather opinions and feature requests in one centralized spot, which helps you really understand what your customers want. This insight is crucial for prioritizing what features to add to your product roadmap.

One of the standout features of Canny is its ability to collect feedback from different sources. It can automatically spot and merge duplicate requests, ensuring that you’re not overwhelmed with repetitive input. Plus, you can set up a feedback portal that allows users to interact directly, making it simple for them to share their thoughts.

Canny doesn't just stop at collecting feedback; it helps you make sense of it too. You can connect customer data to specific features, create user segments, and gain valuable context from the feedback received. This information is important when you’re deciding which requests to prioritize, and Canny provides a customizable formula that weighs both the impact and effort, so you can choose wisely.

To streamline your process even further, Canny integrates seamlessly with popular project management tools, which makes creating a clear and concise product roadmap a breeze. You can also keep your users in the loop by sharing progress updates through a public changelog. This feature links back to the original feedback and automatically notifies users who engaged with those requests, so they know their voices are being heard.

If you’re looking for a more automated way to handle feedback, Canny has got you covered with its AI-driven features. It can help you discover relevant feedback, offer smart replies, and even summarize lengthy discussions to make it all easier to digest.

In essence, Canny transforms customer feedback into valuable insights, empowering businesses to make informed decisions that lead to better products. It’s an essential tool for any organization that wants to stay connected with their customers and build what they really need.