Capacity

Capacity is a powerful AI-driven platform that simplifies and enhances your customer support experience.

At its core, Capacity acts as a central hub that brings together all your existing technology tools, making it easier for everyone involved in customer support to communicate and manage tasks efficiently. By integrating smoothly with your current setup, this platform really helps streamline your processes.

One standout feature of Capacity is its Knowledge Base and Articles. This allows support agents to quickly access the information they need to answer common questions, giving them the confidence and resources to assist customers effectively. It’s all about empowering your team to provide fast and efficient support without having to dig for answers.

Capacity also includes smart Chatbots and Helpdesk options. This means customers can find answers on their own through self-service options powered by AI, but if they run into more complicated issues, they can easily reach out to a human agent for help. This balance creates a user-friendly experience where assistance is always just a click away.

Moreover, the platform features Workflows and Automations, which help take care of those repetitive tasks that can take up so much time. By automating these duties, your support teams can focus on what really matters – providing exceptional service to customers.

Communication is made even easier with options like SMS and Livechat, ensuring instant connection with customers wherever they are. This flexibility helps support teams engage with clients more effectively and makes for a responsive support experience.

Additionally, Capacity comes with a Developer Platform and various Apps, allowing for simple integration with your existing applications and the ability to customize workflows to suit your needs. This means you can personalize your support experience while keeping everything running smoothly.

All in all, Capacity is a comprehensive support automation solution that aims to boost efficiency, simplify processes, and enhance the overall support experience for both customers and support teams alike.