Cascading

Cascading AI is a powerful tool designed to automate tedious banking tasks using advanced artificial intelligence.

With Cascading AI, banks can streamline the document collection process for essential activities like loan applications, opening accounts, and completing KYC (Know Your Customer) and KYB (Know Your Business) procedures. The tool enables AI agents to interact with customers via text, email, or phone calls, helping to gather necessary documents such as pay stubs, bank statements, tax returns, and certificates of good standing. This automation not only speeds up the collection process but also helps resolve discrepancies through effective follow-ups, which can lead to higher conversion rates while saving valuable time that would otherwise be spent on manual communication.

But that’s not all—Cascading AI also enhances customer service by utilizing AI agents to categorize customer complaints and pinpoint areas that need attention. By understanding these concerns, the tool can generate quick, informed responses based on the bank's policies and existing information. This responsiveness can boost customer satisfaction and significantly lower the costs associated with customer support.

On the back-office side, the tool offers automation for tasks like handling payment exceptions and managing securities settlements. Its AI agents are capable of navigating core banking systems to pull in necessary data and make thoughtful recommendations. They can also tackle non-STP (Straight-Through Processing) exceptions that might stump traditional rules-based bots, leading to improved STP rates and a reduction in manual back-office efforts.

Cascading AI is designed to work seamlessly with leading core banking systems and technology providers, meaning there's no need to create custom interfaces or build infrastructure from the ground up. Backed by substantial funding and strong ties to Silicon Valley, the company brings together top talent from Stanford University. They even have a waitlist for those eager to see how this innovative tool can be applied across various banking functions.