Concierge by Ava

Concierge by Ava is an intuitive virtual assistant designed to make travel booking a breeze by offering personalized recommendations just for you.

Concierge by Ava, created by Navan, is like having your own travel assistant that helps you book trips effortlessly. This tool really changes the game when it comes to planning your travels by providing hotel suggestions that fit your unique tastes and past bookings. With Concierge, you can forget about spending hours searching for the right place to stay; it does all that legwork in seconds!

The way it works is quite smart. It taps into publicly available information, like where the hotels are located and what past guests have said about them. Then, it carefully picks out a list of hotels that follow your company’s guidelines. What's even better is that these options are sorted based on what you prefer, ensuring you get the best match every time.

Ava, the virtual assistant behind the scenes, is powered by generative AI technology, which means it can offer a level of service that feels just like having a knowledgeable travel agent by your side. She examines your booking habits to suggest options that align with things like hotel loyalty programs, your favorite types of accommodations, must-have amenities, the size of rooms you like, and how close the hotels are to your office or key attractions.

Part of Navan's broader initiative to leverage generative AI, Concierge is currently available as an opt-in web application and will soon roll out to select cities. Navan's dedication to innovation shines through in this tool, as it aims to transform common travel tasks into a smoother and more enjoyable experience.

Navan serves as a comprehensive solution for managing travel and expenses, making it easier for users to stay focused on what really matters. The platform offers real-time insights, cost-saving opportunities, and control for businesses, while also empowering individuals—like executive assistants, finance teams, and travel managers—to refine their travel and expense processes.