Deflekt

Deflekt.ai is a handy AI tool that streamlines how you handle customer support emails, allowing your team to concentrate on more pressing issues.

With Deflekt.ai, you can efficiently manage customer inquiries by handling emails before they even reach your support inbox. This means your support team can dedicate their time to solving actual problems, making your support process smoother and more effective.

The tool integrates seamlessly with your existing AI chatbot or utilizes its own built-in AI bot to automatically respond to emails. It comes equipped with various features to enhance your experience. For instance, there’s an inbox alias that automates processing, data extraction capabilities to fetch needed answers, and a fallback scenario for when the AI tool is temporarily disabled or reaches its limits. Plus, customers can still reply if the AI doesn’t provide the right response.

One of the best things about Deflekt.ai is its user-friendly dashboard, which helps you keep track of important metrics like email intake and deflection rates. This way, you can stay informed about how well everything is functioning.

Deflekt.ai also plays well with other systems. You can either use your own AI chatbot or choose from several providers, such as Mendable, AskAI, and Chatbase. If you're starting from scratch, the tool's built-in AI features allow you to upload URLs or knowledge base sitemaps easily.

Considering pricing, Deflekt.ai offers a variety of plans. There’s a free one with some limits on deflections and inboxes, while paid plans come with higher deflection capacities and extra features. Just keep in mind that once you cancel a paid plan, there aren’t any refunds available.

Lastly, Deflekt.ai is multilingual, so you can customize the response templates to suit different languages. Most of the AI providers it supports also cater to various languages, ensuring your replies can reach a wider audience.