DeskDay - ai tOOler
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DeskDay
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IT support (2)

DeskDay

A chat-based IT support system for managed service providers (MSPs).

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Starting price from $79/mo

Tool Information

DeskDay is an innovative AI-driven platform that helps managed service providers (MSPs) streamline their IT support and operations.

DeskDay is designed specifically for MSPs and packs a lot of powerful features into one easy-to-use platform. It combines a chat-based Service Desk, Remote Monitoring and Management (RMM), and comprehensive Documentation, all housed within a unified ecosystem. This means that everything you need is in one place, making it super convenient for IT teams.

The magic of DeskDay lies in its advanced AI technology, which helps MSPs work smarter, not harder. By automating routine tasks and improving workflow, it ushers in a new era of efficiency. Plus, with its intelligent quality assurance features, users can expect top-notch service and high satisfaction rates.

Onboarding with DeskDay is also a breeze! The smart onboarding process simplifies how MSPs get started, letting them manage operations without the usual headaches. Additionally, DeskDay is an all-in-one solution, integrating essential tools like Service Desk, RMM, Asset Management, Documentation, Reports, and Billing. This means MSPs can handle everything from one platform, which saves time and increases productivity.

Currently, DeskDay has an Alpha version up and running, and what makes it truly special is its chat-based Professional Services Automation (PSA) technology. It’s the first platform in the world to offer such a feature, setting it apart from the competition.

With its focus on a unified ecosystem, conversational interface, and automated processes, DeskDay is leading the way for MSPs to operate more efficiently than ever before. It’s a game-changer that simplifies daily operations and pushes businesses into a smarter future!

Pros and Cons

Pros

  • Enhances MSP efficiency
  • Remote Monitoring and Management
  • Offers a complete solution
  • First to provide chat-based PSA
  • Asset Management
  • Automates tasks
  • Chat-based Service Desk
  • Focused on end-user needs
  • Advanced and user-friendly platform
  • Combined reports and billing
  • Unified ecosystem
  • Makes daily tasks easier
  • Combines different functions
  • Smart QA features
  • Easy onboarding
  • Comprehensive documentation
  • Simplifies MSP tasks
  • Live alpha version
  • Combines Service Desk and RMM

Cons

  • Relies on chat for communication
  • Unknown if it works with other tools
  • Might not allow much customization
  • No mention of separate applications
  • Alpha version has stability problems
  • No support besides chat
  • Onboarding might be difficult
  • May lack advanced features
  • Doesn't support many platforms

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