Deskflow

Deskflow is an employee experience platform that uses conversational AI to streamline HR and IT tasks for mid-sized organizations.

At the heart of Deskflow is its AI assistant, Alfred, which is specially trained on your company’s internal knowledge. This means Alfred can quickly handle repetitive tasks, doing them up to ten times faster than traditional methods. As a result, HR and IT teams can boost their productivity and save precious time.

What makes Alfred really stand out is its ability to provide human-like automated responses to over 100,000 common questions from employees or agents. By reducing response times, Alfred significantly increases efficiency for everyone involved. Additionally, it automates many aspects of HR and IT support, freeing up help desk resources and allowing your teams to focus on more complex issues.

Deskflow is designed with the goal of improving employee experiences and lowering turnover. By making communication effortless and giving employees quick access to critical information, the platform helps create a more satisfying workplace. In fact, companies using Deskflow can save up to 90% of the time they typically spend on employee communication, cut the time needed to resolve issues by half, and enable employees to obtain important information up to 90% faster.

Deskflow takes it a step further by auto-creating and assigning support tickets. These tickets are intelligently routed to the most suitable agents based on their content, ensuring that issues are handled by the right people from the get-go. Plus, Deskflow integrates seamlessly with various platforms, giving you an assistant that can not only access extensive knowledge but also take actionable steps to help your team thrive.