DigitalGenius

DigitalGenius acts as a smart assistant for ecommerce brands, efficiently managing customer service inquiries to save you time and money while ensuring customer satisfaction.

DigitalGenius is like having a friendly concierge for your online store. This AI-driven tool takes care of your customer service tickets by understanding and responding to inquiries in a thoughtful way. It combines conversational, visual, and generative AI, which means it really gets what your customers are asking. Plus, it seamlessly integrates with your existing technology to solve customer issues without a hitch.

With DigitalGenius, you can automatically handle over 60 common ecommerce queries, such as tracking orders, processing returns, managing refunds, checking warranties, amending orders, and much more. This functionality spans various channels like email, chat, social media, and even voice, making it super convenient for both you and your customers.

Leading retailers like Reebok, SkullCandy, AllSaints, air up, Rapha, On, Emma Sleep, Camper, and Clarins are already reaping the benefits of DigitalGenius. For example, Beauty Pie saw a remarkable outcome, automating 40% of their customer contacts and achieving a 90% resolution rate while maintaining a customer satisfaction score of 95%. Similarly, On reported a 93% reduction in customer wait times after using this tool. And air up highlighted the impressive return on investment, enjoying over 600% ROI since introducing DigitalGenius.

The results speak for themselves: fewer tickets for your team to manage, quicker initial responses, faster resolutions, lower costs per ticket, and ultimately, happier agents and customers. With DigitalGenius, you’re not just streamlining operations; you’re elevating the entire customer experience.