FeedLens - ai tOOler
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FeedLens
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App review management (1)

FeedLens

Get important insights from thousands of app reviews.

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Starting price Free + from $25/mo

Tool Information

FeedLens is a powerful tool that helps teams manage app reviews and make sense of customer feedback quickly and efficiently.

If you’re looking to prioritize customer feedback, FeedLens is the perfect AI-driven app review management platform for your team. It sifts through countless app reviews to pull out valuable insights and even offers automatic, context-aware responses, making it easier for you to engage with users.

One of the standout features of FeedLens is its ability to summarize app reviews—not just for your app but also for your competitors. This means you can stay informed about what others are doing in your market, giving you a strategic edge. Plus, it seamlessly connects with popular ticketing tools like Freshdesk and Slack, which helps streamline your workflow and keep everything organized.

With FeedLens, analyzing user feedback takes just minutes. The tool compiles all the feedback into a comprehensive summary, allowing your team to stay updated on what users really want and need. The AI also engages with each review, ensuring that users feel heard and satisfied with quick, effective responses.

Another great feature is the AI-powered chatbot, which can be specially trained using your app reviews. This lets developers easily get answers to any product-related questions from users, enhancing the overall user experience.

FeedLens also makes it easy to analyze reviews through its user-friendly analytics dashboard, complete with ready-made charts. Users can filter, export, and examine data intuitively, making it accessible no matter your level of expertise. There are various premium features available through different plans, catering to both independent developers and larger companies alike, all designed to fit your specific needs.

Pros and Cons

Pros

  • Works with Freshdesk
  • Premium features offered
  • Automate workflows (with SLA)
  • Relevant responses
  • Competitor app review summaries
  • Works with multiple apps
  • Easy setup
  • Encourages user interaction
  • Chat with user feedback
  • 7-day free trial
  • Easy data export
  • Quick feedback summaries
  • Automatic replies to reviews
  • Different access levels
  • Follows ISO 27001 standards
  • User feedback analysis
  • Clear pricing
  • Detailed features for each workspace
  • Integrates with other tools
  • Basic to advanced analytics
  • Allows many users
  • Various pricing plans
  • Individual refund assessments
  • Complete review analytics
  • Safe data management
  • Flexible workspace options
  • Scheduled reports supported
  • Slack
  • Customize training for chatbot
  • Extra tutorials available
  • Effective support system

Cons

  • Basic analytics in free trial and Indie Plan
  • No automatic refund process
  • Limited number of apps
  • Limit on tracking competitors
  • Pricing can be high
  • Limited number of users
  • No API available

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