Glassix

Glassix simplifies customer communication by bringing all your messaging into one easy-to-use platform.

At its core, Glassix is an AI-powered tool designed to centralize all your customer conversations. With a unified inbox, it collects messages from various sources, including instant messaging apps, SMS, emails, live chats, and social media platforms like WhatsApp and Apple Messages for Business. This means you have everything you need to manage customer interactions conveniently in one place.

But Glassix isn’t just about gathering messages; it also uses chatbots and conversational AI to speed up response times and enhance customer satisfaction. This technology allows for quick answers, helping ensure that customers feel valued and heard. Plus, the platform includes a smart conversation routing engine. This feature automatically directs conversations to the right agents based on customizable rules, making it easier for teams to handle larger volumes of inquiries efficiently.

With Glassix, conversations flow seamlessly between different channels and departments, providing a cohesive experience for customers. You can easily access a history of all interactions in one panel, which helps your agents and chatbots maintain context as they engage with customers.

The platform also supports sharing various types of media, from videos and images to voice notes and digital documents, making communication richer and more effective. Furthermore, business users can benefit from a visual chatbot builder that allows for the creation of automated workflows with just one click. This enables real-time monitoring of conversations and gives agents the option to step in when needed.

Glassix offers flexible pricing plans to accommodate businesses of all sizes and is applicable across a range of industries. Whether you're in e-commerce, hospitality, education, real estate, or another sector, this tool is designed to enhance your customer communication experience and make your operations more efficient.