Jochem

Jochem.ai is your go-to AI assistant designed to enhance customer service by providing quick answers and valuable insights.

Jochem.ai acts as an internal assistant that focuses specifically on questions related to customer care. It's built to help customer service agents by offering instant answers, which not only saves their time but also reduces the need for team leads to step in and assist. The smart design of Jochem means it learns from the responses provided by humans, so it continuously gets better at what it does.

This tool is fully compliant with GDPR regulations, ensuring that user privacy is respected. Plus, it seamlessly integrates with existing communication platforms like Teams and Slack, making it an effortless addition to your workflow when it comes to knowledge retrieval and management.

In addition to answering queries, Jochem.ai comes packed with features to support customer care even further. With just a single click, it can handle responses for emails and chats, significantly easing the workload on second-line support teams. And if it ever faces a question it can’t tackle, it swiftly escalates it to a senior agent while also learning from these instances to improve its future responses.

The platform is designed to streamline the management of escalation logs, making it easier to keep track of where help is needed most. On top of that, Jochem.ai offers insights into operations by providing metrics that show time saved and identify trending concerns among customers. To keep everything current, it automatically updates existing knowledge bases and suggests new content when conflicts arise.

When it comes to pricing, Jochem.ai has various plans to cater to different needs, including a basic option for 10 agents and a more extensive enterprise plan for larger companies. It's designed to integrate smoothly with your company's applications and knowledge sources via a straightforward plugin. Organizations can also customize Jochem’s settings and user permissions according to their specific needs.

Overall, Jochem.ai is built to empower customer service teams by assisting agents in efficiently addressing client inquiries while providing insightful data to help improve operations.