Journey AI by TheyDo

Journey AI is a powerful tool that transforms customer research into practical journey maps, making decision-making more effective and efficient.

Journey AI helps businesses speed up the process of creating journey maps based on customer feedback, which means teams can work more productively and dedicate more time to improving customer experiences. The tool takes a variety of text-based customer research—everything from sticky notes to survey responses—and turns it into clear, unbiased journey maps that reflect what customers really think and feel.

Using Journey AI, you can quickly sift through extensive customer insights, which makes it easier to make decisions that truly focus on the customer. Some of the standout features include the ability to import customer interactions to create personalized journey maps, keep these maps fresh with real-time updates, and use the 'Opportunity Reveal' feature to discover valuable insights and high-impact opportunities.

Just upload your customer research, and Journey AI will pinpoint important insights and organize them into a journey that updates automatically as you add more data. The tool categorizes these insights into four helpful groups: 'Needs', 'Pains', 'Gains', and 'Observations'. It even includes a review stage where you can look over the insights before they’re integrated, ensuring everything aligns with your needs. Plus, it clearly marks which insights came directly from the AI.

Journey AI also shines a light on problem areas in your customer journeys that could significantly benefit your business. And when it comes to security, you can rest easy knowing that all your customer data is kept private and secure, never used to train other models. The technology runs on a blend of open-source and third-party models, primarily powered by OpenAI, with all data stored safely on a private cloud. So, you can focus on understanding your customers without worrying about their privacy.