Loris

Loris is a powerful Conversational Intelligence tool that helps brands turn customer interactions into valuable insights for growth and improvement.

At its core, Loris is here to make customer service better and more efficient. It uses smart AI models that have learned from countless real-life conversations, allowing it to automate many of the time-consuming tasks involved in reviewing customer interactions. The best part? It maintains a high level of accuracy, so you don’t have to worry about losing quality as you optimize your processes.

This tool isn’t just about speeding things up; it also digs deep into customer data to uncover patterns. By pinpointing recurring issues that customers face, Loris helps businesses get to the heart of what’s causing dissatisfaction. This insight is crucial for making meaningful improvements and enhancing the overall customer experience.

Another great feature of Loris is its ability to provide real-time support to customer service agents. This means that while they're interacting with customers, they get immediate assistance, which helps them respond more effectively. This kind of support can really make a difference in those crucial moments when a customer is reaching out for help.

What’s more, Loris is incredibly versatile. It can be utilized across various industries like BPOs, customer-focused brands, fintech, retail, e-commerce, and telecom. With its strong background in customer experience, Loris is perfect for any business looking to up their customer service game and gather valuable insights from every interaction.