Lyro

Lyro is an AI chatbot tool from Tidio that transforms customer service for small and medium businesses by enhancing support capabilities without requiring extra hires.

With Lyro, your business can engage with customers in real time, providing them with immediate answers to their questions. This is a game-changer, especially when you consider that Lyro typically responds in under 15 seconds—much quicker than the two-minute average response time of human agents. By managing around 70% of common customer inquiries, Lyro allows your human support team to shift their focus towards more complex issues that need personal attention.

What’s great about Lyro is its accuracy. It taps into your existing support content to deliver precise information and can even update its knowledge base in real time. If a question is too complicated for Lyro to handle, it knows when to connect the customer to a human agent, ensuring that they get the assistance they need without the frustration of incorrect answers. Plus, during busy times, Lyro can help multiple customers at once, making sure that no inquiry goes unanswered.

Another cool feature is Lyro’s ability to remember past conversations, which means it can provide tailored responses based on prior interactions. This contextual understanding creates a more personalized experience for customers, enhancing their satisfaction.

Integrating Lyro with your existing helpdesk systems is a breeze through Lyro Connect, which works seamlessly with platforms like Gorgias, Intercom, and Zendesk. Setting it up is easy too—you don’t need to worry about lengthy training processes. With just one click, you can have Lyro up and running, ready to assist your customers around the clock.

There’s also flexibility in pricing! Every Tidio account starts with 50 free Lyro conversations, and you can choose from various plans depending on your business needs. The paid plans offer unlimited support, and if you need something more customized, you can always ask for a personalized quote to find a plan that best fits your requirements.