Macha

Macha is an AI-driven support tool that simplifies customer service for Shopify stores, helping users tackle support tickets more efficiently.

Macha is designed specifically for Shopify store owners, making customer support a breeze. It works effortlessly with popular ticketing platforms like Gorgias and Zendesk, which means you can manage repetitive questions and cut down the number of support tickets you receive.

One of the standout features of Macha is its ability to resolve up to 50% of support tickets instantly. Thanks to its advanced AI technology, Macha has a deep understanding of the Shopify ecosystem. It knows all about your products, variants, customer data, previous orders, and even your workflows and policies, which allows it to provide accurate and relevant answers to customers right away.

Macha excels at addressing common customer inquiries, such as tracking orders or answering follow-up questions. It pulls real-time information about orders and shipping policies, ensuring that responses are not only timely but also accurate. Plus, because Macha integrates with your existing support systems, your human agents can seamlessly continue the conversation if needed, without having to learn a brand-new tool.

By using Macha, Shopify store owners can significantly lighten their support team's workload, potentially reducing ticket volume by up to 50%. This means your support agents can dedicate their time and energy to tackling more complex issues, which boosts overall productivity and efficiency.

Many Shopify and Shopify Plus stores have already placed their trust in Macha, relying on its rapid response capabilities to enhance customer satisfaction. With its comprehensive knowledge of the Shopify platform and smooth integration with support channels, Macha is an invaluable asset for improving support operations and making customers happy.