Netomi

Netomi's AI customer service tool helps businesses enhance their customer support by automating routine queries and integrating smoothly with current systems.

With this innovative platform, Netomi goes well beyond the typical chatbot experience, providing a sophisticated solution for large enterprises looking to improve their customer service. The tool is designed to care for the customers that businesses have worked hard to attract, efficiently resolving up to 80% of common inquiries in real-time without any human intervention.

Netomi offers a variety of features to support businesses, including conversational AI, email handling, chat interfaces, and web forms. One of the standout claims is that it can boost a support team's capacity by five times and achieve a remarkable 90% ticket resolution rate. Plus, this tool is incredibly versatile, functioning in over 100 languages to cater to a diverse customer base.

A major advantage of Netomi's service is its seamless integration with all existing customer communication tools and back-end business systems. This means that businesses can enjoy a completely connected experience, allowing for smooth conversations and interactions with their customers across various channels.

The AI behind Netomi leverages deep learning technology to develop a unique understanding of customer needs, utilizing historical data and real-time sentiment analysis. This approach not only helps enhance customer satisfaction but also enables the AI to work in two modes: it can operate fully on autopilot or assist human agents as a co-pilot, helping streamline workflows for customer service representatives.

Finally, Netomi's solution stands out with its omnichannel capabilities. Customers can engage through multiple platforms, whether via email, chat, messaging, voice, or SMS, ensuring that they can reach out in the way that's most convenient for them. This flexibility helps businesses maintain strong, meaningful connections with their customers, regardless of the communication method they choose.