Octo

Octo is an AI-powered tool that streamlines customer support by resolving support tickets quickly and effectively.

With Octo, businesses can tackle support tickets in a snap by relying on intelligent AI agents. These agents are specially trained using the best practices within the organization, which ensures they’re ready to handle conversations that can stretch up to 1,000 words. They have an impressive memory and can remember everything they’ve learned, making interactions smooth and seamless.

What sets Octo apart is its ability to connect directly to a company’s CRM. This means Octo can take action on behalf of customers by operating through any API. Need to pull customer data? No problem! Octo can also access helpful articles from the support center and learn from past tickets to deliver tailored solutions that really meet customer needs.

By digging into historical data, Octo can spot similar conversations and provide just the right responses. Plus, it can fetch information from the help center that's relevant to the ticket’s context, making it even more efficient.

Another great feature of Octo is its versatility. It integrates seamlessly with any CRM system and can reach customers through multiple channels, all day, every day. With a "pay-for-resolution" model, businesses only pay when Octo successfully resolves an issue, making it a cost-effective option.

Born out of expertise from AI specialists at Alibaba and Google, Octo focuses on safety and accuracy as it scales. It’s capable of managing complex discussions involving multiple participants at once, allowing it to tackle challenging cases that traditional support methods often can’t handle. In short, Octo is all about enhancing the efficiency of customer support and improving resolution rates by harnessing AI technology to simplify the support ticket process.