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Perfect Wiki
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Knowledge management (9)

Perfect Wiki

Easily create an AI-powered help center for your company in Teams using your existing knowledge.

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Starting price from $79/mo

Tool Information

Perfect Wiki is an AI-driven tool that transforms your company's knowledge into an ever-growing help center right in Microsoft Teams.

With Perfect Wiki, you can bring together all your important documents like standard operating procedures (SOPs), frequently asked questions (FAQs), manuals, and guides into one convenient self-service hub. This means your team can easily find the information they need without having to dig through piles of disparate documents.

One of the standout features of Perfect Wiki is its AI chatbot. This handy tool answers common questions automatically, pulling detailed responses straight from your own company’s data. So, when team members have repetitive queries, they get quick and accurate answers without needing to wait around for help.

Perfect Wiki is designed to fit right into your daily work routine, functioning seamlessly within Microsoft Teams. This integration helps cut down on the time lost when switching between different applications, allowing your employees to focus on their tasks.

In addition, Perfect Wiki automatically generates weekly reports using AI to spot gaps in your knowledge base and highlight areas that could use updating. These reports help track changes in documents, identify the most popular content, and even reveal what queries haven't been successful, ensuring continuous improvement of your knowledge resources.

When it comes to security, Perfect Wiki has you covered. It stores your data in line with GDPR guidelines and ensures that all information is encrypted during transit. Plus, the tool includes automatic data backups that keep your information safe for up to 60 days, providing an extra layer of peace of mind.

Pros and Cons

Pros

  • Multiple language support
  • Can lock content from editing
  • Pricing plans suitable for various businesses
  • Identifies data gaps
  • Shows unsuccessful search/bot queries
  • Identifies and tracks active users
  • Endorsed by Microsoft
  • Integration with Microsoft Single Sign-On
  • Automatic data backups
  • Reduces context switching
  • Highlights unanswered bot queries
  • Tracks document changes
  • Finds content updates
  • Encrypted user content
  • Professional self-service help center
  • Automatically gives all organization members access
  • Offers dedicated Success Manager in Ultimate Plan
  • Boosts collaboration with teams
  • GDPR compliant
  • Integrated with Microsoft Teams
  • Scheduled backups in the Ultimate Plan
  • Generates direct links to related content
  • Can be pinned in Teams personal chat
  • Automated content import/export
  • Supports multiple knowledge bases
  • Personalized responses from company data
  • Ability to create/edit content within Teams
  • Integrated with Microsoft CoPilot/SharePoint/Office 365
  • Identifies popular content
  • Automatic version control
  • Combines knowledge from multiple sources
  • Excellent user ratings
  • Option for manually editing

Cons

  • Hidden privacy issues
  • Depends on data quality
  • Limited number of chatbot requests
  • No offline access
  • Limited time for data backup
  • No support for multiple platforms
  • Restrictive pricing options
  • Only works with Microsoft Teams
  • Needs extra user purchases
  • May have language understanding problems

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