Recontact

Recontact is an AI-driven tool that helps teams transform customer calls into insightful, organized documents, making it easier to analyze conversations.

With Recontact, you can go beyond basic summaries of customer calls. This tool allows you to convert actual conversations into structured documents that provide a deeper understanding. It works with popular platforms like Google Meet, Zoom, Microsoft Teams, and Fireflies, ensuring that you can gather insights from calls no matter where they take place.

One of the standout features of Recontact is its ability to pinpoint customer pain points across various support calls. The AI carefully analyzes the data to uncover what customers are really trying to express. Not only does it help you understand individual customer needs, but it also allows for comparisons of these needs across different conversations, helping you identify trends in user responses over time.

Another great aspect of Recontact is its search functionality. The AI can help you find specific information, complete with citations that indicate the exact moment a key point was discussed during a call. This means you don’t just get the insight; you can track down the context in which it was shared.

Recontact is particularly useful for User Research and Customer Support teams, as it provides valuable help in their qualitative research, product discovery, and usability testing efforts. By analyzing customer support conversations, teams can learn from direct feedback and improve their services. Plus, with an upcoming feature set to introduce AI voice agents, Recontact is continuously evolving to enhance user experience and integrate easily with other tools.