Salient

Salient is an AI-driven tool that revolutionizes how automotive lenders communicate and engage with their customers.

Salient acts like a complete contact center, available 24/7 to handle customer interactions across multiple channels such as voice calls, two-way texting, emails, and web chats. This means that customers can get the help they need anytime, anywhere, without delays.

One of Salient's standout features is its ability to automate important conversations with clients. For instance, it can handle welcome or verification calls that confirm customer information in real time, helping to prevent fraud. Moreover, it efficiently manages incoming requests, such as payment processing and inquiries about account details. Additionally, when it comes to customers who are a bit behind on payments, Salient reaches out to them with friendly reminders, making it easier to catch up without feeling pressured.

Beyond just automation, Salient prioritizes smooth payment collection and processing. It provides a system that’s both SOC 2 compliant and PCI Level 1 certified, ensuring that all transactions are secure and straightforward for customers.

Another impressive aspect of Salient is its ability to offer real-time insights. Its live transcription and summarization features help teams quickly identify customer concerns and respond proactively to any escalations as they arise.

Salient is designed to be user-friendly, secure, and easy to implement, with options for safe on-premise deployment if needed. Plus, it integrates seamlessly with existing tools, making it a flexible addition to any automotive lending service's technology setup.

In a nutshell, Salient reshapes the way automotive lenders connect and conduct business with their customers, all while enhancing the overall experience for everyone involved.