Tekst - ai tOOler
Menu Close
Tekst
☆☆☆☆☆
Customer support (165)

Tekst

Automate your customer service using personalized AI.

Tool Information

Tekst is an AI-powered platform that helps businesses streamline their communication management for more efficient interactions.

With Tekst, you get a range of tools that make managing emails, tickets, and various business conversations smooth and effective. One of the standout features is called 'Insights.' This feature gives you a comprehensive look at all communication within your company and provides analytical metrics. This way, you can make informed decisions and find ways to improve your workflow.

Another important feature is 'Automation.' It looks at past messages to analyze them, adds helpful tags, directs them to the proper inboxes, and can even automate responses. This automation saves valuable time that would otherwise be spent on manual tasks, allowing your team to focus on what truly matters.

In addition, Tekst helps to organize individual mailboxes. This organization makes it easier for employees to prioritize tasks and bundle similar ones together, ultimately freeing up time for higher-value work. Plus, Tekst integrates seamlessly with a variety of software, including SAP, Salesforce, Microsoft Dynamics 365, Microsoft Outlook, and Zendesk, so you can leverage your existing tools without a hitch.

Data security is also a top priority for Tekst. The platform ensures that your information is always encrypted and avoids unnecessary data storage. Getting started with Tekst is a breeze, with a quick and hassle-free implementation process, and it even supports multiple languages to cater to businesses all around the globe.

Pros and Cons

Pros

  • Automatically answers common questions
  • No installation fees
  • Offers custom integration options
  • Speeds up response times
  • Efficient ticket routing
  • Quick and affordable
  • Improves agent expertise
  • Reduces workload
  • Links related tickets to previous solutions
  • Improves service by linking blogs to tickets
  • Integrates with Zapier
  • Integrates with Zendesk
  • Increases efficiency
  • Provides dashboard insights
  • and emotion
  • Intelligent email sorting
  • Identifies files
  • Enhances self-help options
  • Can handle first contact support
  • Understands customer emotions
  • Recognizes files for sending
  • Labels and prioritizes support requests
  • Smart language and topic detection across all systems
  • Automatically sorts support requests
  • Focuses on urgent matters
  • Tracks performance and returns on investment
  • Decreases cost per request
  • prioritizes
  • Recognizes different languages
  • Integrates with Salesforce
  • Provides support after hours
  • Monitors performance
  • Smoothly transitions to smart ticket sorting
  • Allows agents to focus on urgent issues
  • Enhances HubSpot service with ticket labels
  • Provides better insights on email management
  • Identifies topics of concern
  • Works with current CRM systems
  • Lowers expenses
  • Improves service delivery with new strategies
  • Analyzes customer support data
  • Identifies and prioritizes key problems
  • Integrates with HubSpot
  • and labels emails
  • Sorts tickets by topic
  • Makes customer service easier
  • Simplifies support by auto-labeling cases in Salesforce
  • Sorts
  • Integrates with Outlook
  • Resolves repeated issues using historical data
  • language
  • Automated customer support

Cons

  • No offline support
  • Doesn't support multiple channels
  • Limited to specific CRMs
  • No SMS support
  • No live chat connection
  • No phone system connection
  • No social media connection
  • No self-service site
  • Needs third-party connection for features

Reviews

You must be logged in to submit a review.

No reviews yet. Be the first to review!