TrustLoop - ai tOOler
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TrustLoop
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Customer feedback analysis (24)

TrustLoop

AI software for managing reputation and reviews for businesses (B2B SaaS)

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Starting price Free + from $27/mo

Tool Information

TrustLoop is a powerful tool designed to help you enhance your online reputation by encouraging positive feedback and handling negative reviews with care.

TrustLoop is an online reputation management software that’s perfect for online product owners who want to make the most out of customer feedback. Its primary goal is to increase positive reviews while effectively managing any negative comments that might arise. With its unique technology, TrustLoop ensures that public and private reviews are dealt with in the most efficient way possible.

One of the standout features of TrustLoop is its ability to collect glowing reviews that can be showcased publicly. Meanwhile, if a customer has some constructive criticism or a negative experience, that feedback is sent directly to the business owner so they can address the issue without it being visible to the public. This approach helps businesses highlight what they do well while also getting the insights they need to improve.

The tool uses advanced AI technology that not only helps gather reviews but also provides actionable insights based on the feedback received. This way, users can easily identify strengths and weaknesses in their service or product. Plus, you can add a customizable widget or popup on your website, making it even easier to capture reviews from your customers.

TrustLoop also makes it simple for happy customers to share their positive experiences on third-party review platforms, increasing the business’s visibility and reputation even further. It's designed to be user-friendly, featuring a fully customizable survey builder that allows you to create effective surveys tailored to your needs.

You can create a unique landing page where all your feedback and reviews are organized, making it super straightforward to analyze what your customers think. Plus, the automation features of TrustLoop streamline many processes, saving you time and letting you focus on what really matters: improving customer satisfaction and refining your product.

Another great aspect of TrustLoop is its flexibility in determining the best moments to ask customers for their thoughts. By tapping into the customer journey at the right times, you're likely to get more accurate and relevant feedback. Lastly, TrustLoop operates on a subscription basis, offering various plans to fit different needs and accommodate businesses of all sizes.

Pros and Cons

Pros

  • Reviews can be filtered
  • Saves time by automating tasks
  • Survey and widget are easy to edit
  • Quick setup (under 1 minute)
  • Designed for online product owners
  • Automates customer help
  • Multiple users can access the tool
  • Manages private reviews well
  • Provides positive feedback before achieving product market fit
  • Widget does not slow down the site
  • Subscription plans for different needs
  • Priority support for Business level
  • Allows linking to other platforms
  • Perfect timing for accurate reviews
  • Just 2 lines of code for features
  • Automates review handling
  • Fully customizable survey creator
  • Offers human support for customer chat
  • Maximizes good customer feedback
  • Shows positive reviews publicly
  • Review text is copied automatically
  • Choice of review platform
  • Handles negative feedback privately
  • Easy to use design and interface
  • Customized plans for various user sizes
  • 14-day free trial offered
  • Speeds up responding to customer needs
  • Customizable widget and popup
  • Uses useful insights
  • Automates reporting and analytics
  • Gets 3 times more 5-star reviews
  • Provides custom landing page
  • Landing page is easy to customize
  • Simple and clear customization
  • No extra time needed
  • Publicly routes positive reviewers

Cons

  • No advanced features for startups
  • No mobile app
  • Only email support for startups
  • Limited review capacity
  • Needs code insertion
  • Limited users per plan
  • Made for product owners
  • Subscription pricing
  • Customization can be difficult
  • Focuses only on positive feedback

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