Viable

Viable is a smart tool that uses AI to help organizations better understand their customers’ feedback.

By leveraging cutting-edge artificial intelligence and natural language processing technology, Viable delivers in-depth insights from customer feedback that help companies truly grasp what their audience thinks and feels. This clarity empowers businesses to refine their product-market fit and craft messaging that resonates, all while making faster, data-driven decisions.

What’s really exciting about Viable is how its AI-generated reports provide precise, real-time insights that benefit every team within an organization. Unlike simple sentiment analysis, Viable tracks feedback over time and offers valuable features such as summaries, urgency scores, and even insights into user profiles and product sub-themes. It takes into account customer traits and other metadata to conduct thorough analyses and suggest improvements based on factors like NPS scores and regional data.

Viable is versatile too! You can use it to dissect sales call transcripts, customer support tickets, market research feedback, employee surveys, and more. With features like automated PII redaction and a dedicated team for quick responses to custom data management needs, it really emphasizes both efficiency and security. Plus, it’s SOC 2 Type 2 certified, which means your data is in safe hands as you get rolling with just 500 data points to start analyzing.

To help you see what Viable can do for you, there’s a free 30-day trial available to explore all its features using your own data. It also seamlessly connects with major platforms like Zendesk, Intercom, and Gong, making it easy to gather insights from customer support, surveys, and even product reviews. And if you have data coming from other sources, you can easily bring it in via Zapier or by uploading CSV files.