Viff

Viff is a handy AI tool that helps hotels and property managers create polite and relevant replies to guest reviews quickly and easily.

With Viff, you can say goodbye to the hassle of crafting responses to reviews by hand. This tool works as a Chrome extension, making it compatible with various websites and property management systems, as well as emails. What’s really cool is that Viff quickly adapts to your hotel’s unique tone and branding—just 20 guest reviews are enough for it to learn and start generating replies that sound just like you would!

Viff’s intelligent AI is specifically designed to grasp the key elements of a great guest experience, including aspects like food, cleanliness, and service. This means that the responses it creates are not only professional but also courteous, ensuring they align with how you'd want your staff to communicate—even when dealing with challenging reviews.

Consistently replying to guest reviews can do wonders for your online reputation. In fact, Viff users have reported an impressive fivefold increase in booking volumes and a 67% improvement in their TripAdvisor rankings within just six months of actively responding to reviews. It really shows how engaging with guests can make a big difference!

If you're curious about trying it out, Viff offers a free trial that lets you use the first 20 responses at no cost. Plus, it can understand and respond in over 20 different languages, which broadens its usability even more. Best of all, installing Viff is a breeze—there’s no complicated setup or integration needed, making it super accessible for everyone.