Amber by inFeedo

inFeedo is a user-friendly platform that enhances employee experiences by using conversational AI to gather feedback and provide support.

inFeedo is all about making workplace interactions better for employees and companies alike. At its core, this platform combines the power of Conversational AI and People Science to create a truly engaging environment for the workforce. The main components of inFeedo are AI Engagement and AI Assist, each serving a unique purpose to enhance the employee experience.

The AI Engagement part is particularly impressive, as it focuses on truly hearing what employees have to say. With features like continuous listening, pulse surveys, and feedback resolution, it actively collects and analyzes feedback to ensure employees feel heard. It even handles exit surveys to understand why team members leave. This aspect of inFeedo shines when it comes to analyzing sentiment and predicting attrition, making it easier for companies to act on feedback effectively.

On the flip side, we have the AI Assist component, which is all about providing immediate help to employees. This feature takes care of repetitive questions, allowing HR teams to focus on more important tasks. It routes complex inquiries to the right representatives and streamlines app access for employees, so they can get what they need quickly. With advanced machine learning and natural language processing at work, AI Assist quickens the response time for sentiment analysis and problem-solving.

Furthermore, inFeedo offers People Science Advisory, providing on-demand consultancy and access to an in-house panel of experts in industrial and organizational psychology. This ensures that companies have the right guidance when they need it. Ultimately, inFeedo aims to be an all-in-one solution, delivering continuous engagement and on-the-spot support. It promises smart ticketing, efficient routing, and seamless handoffs to human agents, making it a comprehensive tool for modern workplaces.