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Certainly
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Certainly

Customized chat support and sales for customers.

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Starting price from $2165/mo

Tool Information

Certainly is a powerful Conversational AI tool that helps businesses create a digital version of their top salesperson, improving customer interactions and experiences.

With Certainly, companies can deliver highly personalized experiences that make customers feel valued. This tool not only cuts down on wait times but also streamlines the purchase and checkout processes, ensuring everything is smooth and efficient. Plus, it’s great for handling customer support after sales, making it a true all-in-one solution for enhancing customer satisfaction.

One of the best features of Certainly is its ability to easily integrate with various business systems and services. This means it can seamlessly fit into your existing operations without a hitch. Using advanced AI technology, Certainly understands what customers are looking for and offers product suggestions that are relevant to them, making shopping more enjoyable.

Furthermore, Certainly helps businesses gather zero-party data, which is key for creating hyper-customized shopping experiences. This not only boosts brand loyalty but also increases the lifetime value of your customers. It's all about building stronger relationships with your audience.

To top it all off, Certainly provides a user-friendly, no-code platform ideal for business users, while also offering APIs for developers who want to dive deeper. It's a tool that's gaining trust from companies around the globe, showcasing its effectiveness in enhancing customer engagement and support.

Pros and Cons

Pros

  • Helps with checking out
  • 50% of tickets solved without help
  • Many integration options
  • Can suggest additional products
  • Aids in handling returns
  • Reduces wait times
  • Flexibility for developers
  • Helps with order updates
  • Boosts conversion rates
  • Collects data directly from customers
  • 92% customer satisfaction rate
  • Supports multiple languages
  • Automates chats with visitors
  • Supports interactions after buying
  • Personalized customer support
  • Increases customer lifetime value
  • Understands what customers want
  • Quick responses from support
  • Helps with buying things
  • APIs for developers
  • 3X increase in conversions
  • Supports interactions during buying
  • Easy communication with developers
  • Supports interactions before buying
  • One-click integrations
  • Increases brand loyalty
  • Gives product suggestions
  • Helpful for student learning
  • Lowers returns
  • Gives suggestions based on intent
  • 20% increase in order value
  • Tool for generating revenue
  • Works 24/7
  • Answers common questions
  • Templates for business users
  • No-code platform
  • Manages ticket deflection at scale
  • Highly customizable shopping experiences
  • Manages support after sales
  • Explains product advantages

Cons

  • Needs plug-ins for full functionality
  • Relies on third-party integrations
  • No confidentiality measures mentioned
  • Not open source
  • No specific privacy data policies
  • Limited language support
  • Limited compatibility
  • Possible limits for customization

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