Forethought

Forethought's SupportGPT™ is a smart tool that automates customer support, making it quicker and more cost-effective for businesses.

SupportGPT™ leverages generative AI to transform the way companies handle customer inquiries. By using powerful language models (LLMs), the platform can quickly understand what customers are asking and provide accurate answers without delay.

One of the standout features is called Solve, which automates responses to frequently asked questions on any communication channel. This means customers can get the help they need faster, no matter how they choose to reach out.

Another valuable tool is Triage. It enhances customer cases by assessing their sentiment and intent, prioritizing them based on how urgent they are, and routing them to the right support teams. This helps ensure that critical issues are handled promptly.

Then there's Assist, which empowers support agents with relevant information and suggested responses. This feature harnesses the capabilities of generative AI to make agents' jobs easier and improve customer interactions.

Finally, Discover offers insights into the effectiveness of customer support efforts. It helps businesses track their performance, measure return on investment, and identify areas where improvements are needed—all in real time.

SupportGPT™ is designed to enhance customer service across various industries, including e-commerce, SaaS, and FinTech, allowing businesses to operate more efficiently and effectively.