Gupshup

Gupshup is designed to supercharge customer interaction by automating conversations through smart AI tools.

Gupshup offers an impressive collection of AI-driven tools that help businesses enhance their customer engagement through automated conversations. This means you can easily create and manage chatbots to handle various customer interactions, making communication smoother and more efficient.

With Gupshup, you can streamline different aspects of engaging with customers, like attracting new clients, marketing products, processing purchases, and providing support. The goal here is simple: to boost customer lifetime value while reducing service costs, allowing you to focus on what really matters.

The platform includes standout features like Conversation Cloud, which takes customer experience management to the next level, as well as ACE LLM that brings in generative AI technology. This powerful combination means you can create personalized and engaging interactions with your customers.

Gupshup also makes it easy to communicate with customers through various channels. It offers pre-approved templates for WhatsApp and promotes real-time, two-way conversations, ensuring you're always in touch with your audience, no matter where they are.

Besides chatbot functionalities, Gupshup is packed with helpful tools like a Campaign Manager, Bot Studio, and Agent Assist, along with specific AI models tailored for different business dialogues. These features are all about making customer interactions unique and secure.

Furthermore, Gupshup stands out as an omnichannel solution that integrates with various messaging platforms, including WhatsApp, SMS, Google’s Business Messaging, and more. This flexibility means it can serve a wide range of industries, from banking and finance to retail and healthcare.