HeySam

HeySam is an AI Sales Engineer that helps sales teams work smarter and more efficiently during their calls.

HeySam is here to support sales representatives by acting as a helpful partner during conversations with clients. Instead of relying on a sales engineer for every technical question, sales reps can get instant assistance from HeySam, allowing them to tackle problems right on the spot. This boosts their confidence and productivity as they tackle the technical side of sales calls more independently.

This tool also promotes better time management for sales engineers by freeing up a significant amount of their time. With HeySam, they can focus on qualifying important deals or concentrating on bigger opportunities instead of being constantly pulled into routine calls. Plus, since reps can address more during each call with the help of HeySam, they can reduce the number of follow-up meetings they need to schedule later on.

Using HeySam is simple! Sales teams can share call transcripts, requests for proposals (RFPs), or any relevant sales documents, and HeySam will learn from these to provide the best support possible. When a customer asks a question during a call, HeySam delivers real-time answers, saving reps from the hassle of searching for information while they're on the line.

Another useful feature of HeySam is its ability to help create follow-up emails based on the resources discussed during calls, which streamlines the entire sales process. It also includes playback and summary options for calls, just like other customer interaction analytics tools, which helps teams analyze their performance effectively.

Rest assured, HeySam takes user privacy very seriously and keeps each customer’s data secure and separate. Importantly, it’s designed to work alongside sales engineers rather than replace them, enhancing their effectiveness in the sales process. HeySam is mindful of its limitations, opting to express uncertainty if it isn't sure about an answer instead of fabricating information, which helps maintain trust during calls. It encourages human involvement to review its responses, continually striving to improve its performance.