Idiomatic

Idiomatic is an innovative tool that uses AI to transform customer feedback into valuable insights, helping businesses understand their customers better.

With Idiomatic, you can get a clear picture of what your customers are saying. This platform leverages artificial intelligence to dig deep into customer feedback, pinpointing specific pain points, key drivers, and overall sentiment. It’s particularly useful for teams in customer support, customer experience, and product development, as it helps them make the most of the feedback they already have to enhance products and services.

The main goal of Idiomatic is to uncover the reasons behind customer feedback using advanced AI specifically designed for your business needs. This means you won’t have to rely on generic text analysis or do manual sifting through data to get the insights you need.

Idiomatic analyzes various types of customer feedback, pulling from data sources like customer support interactions, surveys, app reviews, social media posts, forums, and product feedback. This comprehensive approach ensures that you get a well-rounded understanding of your customers’ opinions.

The platform offers key features that make it easy to navigate and interpret customer data. You’ll find custom data labels organized into simple categories, AI-generated summaries of support tickets, and tailored sentiment analysis models. Plus, it allows you to create and monitor different user segments, helping you target your efforts more effectively.

Other useful features include automated ticket routing and escalation based on specific issues, as well as the ability to build, schedule, and share custom reports on customer concerns. It even calculates the fully-loaded cost per ticket across various help desk channels, customer segments, and specific issues. These capabilities are designed to help businesses streamline their support operations, cut costs, and boost overall customer satisfaction.