Inbenta - ai tOOler
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Inbenta
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Customer support (165)

Inbenta

A global leader in artificial intelligence and natural language understanding for business solutions.

Tool Information

Inbenta is an all-in-one Enterprise AI Platform designed to streamline customer support by automating responses to questions, making operations more efficient.

Inbenta stands out with its unique AI technology, which has been fine-tuned over ten years using insights gained from billions of customer interactions across countless industries. This extensive training allows the platform to understand and respond to inquiries more effectively.

The Inbenta suite includes a variety of powerful tools such as a Chatbot, Search, Benti, Knowledge, and Digital Instructor. These tools are incredibly versatile and can be applied in many different areas, including Customer Service, IT Helpdesk, Marketing & Sales, Human Resources, and Digital Transformation.

No matter the industry—be it Banking, Government, Healthcare, E-commerce, Utilities, or beyond—Inbenta has something to offer. The platform is all about enhancing the customer experience while also cutting costs through smart automation.

Many companies worldwide rely on Inbenta for their customer support needs, and the platform also opens up possibilities for partnerships and reselling opportunities. To ensure users are always up-to-date, Inbenta frequently rolls out new updates and innovative features to keep pace with changing demands.

Pros and Cons

Pros

  • Advanced knowledge management
  • Supports real-time bidding
  • Social media features integration
  • Efficient retargeting of users
  • Enterprise search solution
  • User preferences saved
  • Global leader in natural language understanding
  • Recognizes users when they return
  • Local data storage in browser
  • Data kept in browser
  • Uses indexedDB for storing
  • Automated support ticketing
  • Website traffic analysis
  • Used by social networking services
  • Generates statistical data
  • Targeted advertisements
  • Ecommerce search features
  • Preference cookies for customization
  • Various cookie providers
  • Monitors behavior for statistical reasons
  • Effective data synchronization
  • Efficient load balancing
  • Effective data deletion system
  • Integrates with various software
  • Enhanced user experience
  • Tracks user interaction with website
  • Personalized content with Cookiebot
  • Collects anonymous visitor data
  • AWS server cluster optimization
  • Gathers and stores data
  • Wide range of cookie preferences
  • Automatic data overwrite
  • Website performance monitoring

Cons

  • Keeps user information
  • No available multi-language support
  • Depends on outside providers
  • Needs user permission
  • No clear data security features
  • Uses various cookies
  • Gathers statistical information
  • Deletes IndexedDB data
  • Shows ads based on data
  • New chat replaces old

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