JustCall

JustCall is an innovative AI-driven phone and SMS platform that helps contact centers enhance sales and customer support.

JustCall is designed to help teams communicate more effectively by offering a host of useful features. One of the standout aspects is its Conversation Intelligence, which not only boosts customer satisfaction but also enhances agent productivity. This means your team can better understand customer needs and respond accordingly, leading to happier clients and more successful interactions.

Training agents can be time-consuming, but JustCall simplifies this process with its AI Coaching feature. It provides personalized coaching plans, allowing agents to learn quickly and improve their skills. This tailored approach helps to elevate overall performance and equips agents with the tools they need to succeed.

Another impressive feature is Automatic Call Scoring, which instantly evaluates how agents are performing during calls. By eliminating the need for manual assessments, this tool saves time and provides immediate feedback, helping teams to stay on top of their game.

The Agent Assist feature takes agent support to the next level by offering real-time AI-powered guidance, which can significantly increase success rates. It’s like having a helpful assistant right there during calls, ensuring agents have the information they need at their fingertips.

For those who rely on text communication, the SMS Copilot feature provides valuable business text insights, making it easier to manage and understand customer interactions through messaging. Additionally, Agent Analytics gives a comprehensive view of agent performance, allowing managers to identify areas for improvement and celebrate successes.

JustCall doesn’t stop there; it also leverages AI for Call Transcription, meaning every conversation is documented automatically. This not only saves agents from the hassle of manual note-taking but also allows for deeper insights into customer interactions. Plus, the Sentiment Analysis feature tracks customer feelings during conversations, giving teams an edge in understanding how customers truly feel.

In summary, JustCall is packed with advanced sales and customer service features, including a robust cloud phone system, messaging tools, outbound call capabilities, and IVR (Interactive Voice Response) functions. Managing incoming calls is a breeze with Call Forwarding, and automatic call recording improves the quality of customer interactions, ensuring that no detail is overlooked. Whether you’re looking to boost sales or enhance customer support, JustCall has you covered!