Painpoints

The "Collect insights" tool makes it easy for users to find and understand customer feedback, helping them to pinpoint problems and strengths in their products or services.

This handy tool is all about tackling the challenge of dealing with tons of customer feedback, like reviews, in a smart and efficient way. It does this by summarizing, organizing, and sorting all the feedback automatically, which means you can quickly spot the key issues without having to sift through every single review yourself.

One of the coolest features is that it lets you see the original quotes in their full context. This is super helpful because it ensures you capture all the important details and nuances of the feedback, so nothing gets lost in translation during the summarization.

Plus, the tool gives you the freedom to customize how you organize the feedback. You can easily move sections around, edit titles, and rearrange insights to match your own needs and priorities. This means you have complete control over how the information is presented.

Using the tool is a breeze—just copy and paste the feedback you want to analyze, like customer reviews, without the hassle of any formatting. And here's a little tip: there's an easy way to select long blocks of text in your browser for quick copying.

Overall, the "Collect insights" tool is designed to make analyzing customer feedback simpler and more efficient by automating the summarization process, providing valuable context, and allowing you to customize how you view and organize the information.