SearchUnify

SearchUnify is a smart platform that boosts customer support and makes self-service a breeze for businesses.

At its core, SearchUnify is all about improving how companies interact with their customers. It brings together a range of helpful features like enterprise search, an insights engine, and applications powered by artificial intelligence. By harnessing the power of AI, businesses can elevate their customer support and enhance self-service options.

This platform is packed with various components that work together seamlessly, including connectors, advanced AI capabilities, integrations with large language models, search analytics, search tuning, security measures, and faceted search. All these tools help organizations refine their search functionality and extract meaningful insights from their search data.

SearchUnify serves a variety of needs across different areas such as support, self-service, community engagement, knowledge management, customer success, marketing, fraud detection, human resources, and creating intelligent digital experiences. It's versatile enough to cater to numerous industries, including banking, e-commerce, education, healthcare, high tech, insurance, learning and training, manufacturing, and pharmaceuticals.

To enhance its search capabilities further, SearchUnify offers a suite of products like Cognitive Search, the SearchUnify Virtual Assistant (SUVA), Knowbler (a knowledge enabler), the Escalation Predictor, Agent Helper, and Community Helper. These products utilize AI technology to deliver intelligent search results, provide virtual assistant features, and even predict customer needs.

Additionally, SearchUnify provides an extensive resource center filled with e-books, webinars, videos, and success stories. This is a great way for businesses to dive deeper into what the platform has to offer and fully understand its capabilities. In summary, SearchUnify empowers organizations with cutting-edge AI tools to enhance customer support, streamline self-service, and make the most out of their search functionalities.