Tool Information
Sendbird is an innovative AI tool that helps users build custom chatbots for their websites and applications, boosting engagement and support effortlessly.
With Sendbird, you have the power to create personalized chatbots without any coding skills needed. This means anyone can jump right into the Sendbird dashboard and start designing a bot that fits their specific needs.
What makes this tool really stand out is its ability to handle various functions for businesses. These versatile chatbots can assist with tasks like generating leads, helping customers shop, providing support, offering legal advice, recruiting talent, and even booking healthcare appointments.
Customization is a breeze with Sendbird. You can tweak the chatbot’s interface, train it using your own data, and test it thoroughly before launching. Plus, the platform includes a wide array of features that enhance how your bot interacts with users, such as suggested replies, custom responses, and automated workflows.
To help you understand how well your chatbot is performing, Sendbird also offers analytical tools. These tools track user engagement and sentiment, giving you valuable insights into customer behavior that can help fine-tune your services and strategies.
And if you're already using Salesforce, you'll be pleased to know that Sendbird integrates seamlessly with it. Plus, it supports multiple languages, making it a great choice for global businesses looking to connect with their audience more effectively.
∞Pros and Cons
Pros
- Message streaming
- Chatbot trial before launch
- No coding needed
- Salesforce integration
- Widget theme customization
- Custom response automation
- Planned integration with Confluence
- Planned integration with Jira
- Planned integration with Notion
- Supports files as knowledge sources
- Customer service features
- White labeling
- Healthcare appointment booking features
- Lead generation features
- Complete onboarding steps
- Automated response and workflow suggestions
- Message credit usage tracking
- Suggested reply automation
- Bot sentiment retrieval
- Engagement tracking analytics
- Multiple bot programming languages
- Card view for mobile
- Carousel view for mobile
- Recruitment help features
- Bot training with your data
- Sentiment analysis features
- Legal research and writing features
- 30-day free trial
- Typing indicator feature
- Streamlined deployment with Sendbird Desk
- Feedback collection features
- Workflow customization
- Function calls in prompts
- Forms automation
- API call activity tracking
- Custom chatbot interface design
- Shopping help features
- Chatbot UI & UX customization
- Planned integration with Google Drive
- Multilingual support
- Supports web URLs as knowledge sources
Cons
- Requires a lot of customization
- No support mentioned for non-tech users
- Few ways to connect
- No information on security features
- No offline use
- Few analytical resources available
- Testing the bot can take a lot of time
- Needs a lot of training for the bot
- Salesforce integration is not commonly usable
- Hard-to-use interface
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