Tawk

Tawk.to is a versatile, free chat tool that helps businesses engage with their website visitors in real-time.

At its core, tawk.to offers live chat software that lets you see who’s visiting your site right now and communicate with them instantly. This feature is perfect for answering questions and connecting with potential customers while they’re exploring what you have to offer.

But it doesn't stop there! Tawk.to also functions as a Customer Relationship Management (CRM) tool. That means you can easily manage and organize your contacts, keeping all your customer interactions neatly stored in one place. This makes following up with leads and staying in touch with your clients a breeze.

Another great feature is the Help Center, which empowers your customers to find answers on their own by accessing helpful resources. This self-service option can improve customer satisfaction and reduce the number of repetitive inquiries you receive.

You can also customize your chat experience with 'Chat Pages', tailoring how live chats appear on your website to fit your brand. Collaboration is made easy as well, thanks to built-in team chat features that allow your team members to communicate seamlessly with each other.

One of the exciting new additions is 'AI Assist'. This allows businesses to set up fully automated chatbots that can handle basic inquiries, so you can focus on more complex customer needs while ensuring quick responses to common questions.

For companies looking to enhance their support, tawk.to also provides the option to hire chat agents or virtual assistants with various specialties, giving you access to a wider range of expertise.

Even with its extensive array of features, tawk.to prioritizes ease of use, boasting a straightforward setup process. This means you can get started without a hassle and begin reaping the benefits of better customer interaction right away.