Twig AI

Twig is an AI-driven tool that helps you quickly find answers from technical documentation without getting lost in lengthy documents.

With Twig, there's no more wasting time searching through pages and pages of documentation. This smart tool analyzes all kinds of information, from knowledge bases to previous support tickets, to provide you with clear and accurate answers to even the trickiest questions. By streamlining this process, Twig can help lower customer support costs by as much as 30%!

The AI models behind Twig use publicly available data to confidently recommend the best answers to your queries. Plus, when it suggests a response, it includes citations, so you can see exactly where the information comes from. This not only increases your trust in the answers but also directs you to more sources if you want to dig deeper.

Twig doesn't just benefit customers; it also boosts the productivity of support agents. By automating repetitive tasks, it frees up time for agents to focus on what really matters—providing empathetic support. This means agents can maintain high standards in response quality and identify potential issues more easily.

On top of all that, Twig seamlessly integrates with many popular documentation and knowledge base tools. It also takes privacy seriously by sanitizing data to remove any personally identifiable information (PII), ensuring user privacy is always protected. Overall, Twig is designed to greatly improve the customer experience by delivering fast, accurate, and relevant help for your technical questions.