Unthread

Unthread is an innovative AI-driven tool that simplifies customer support right within Slack, making communication more efficient and effective.

Unthread is designed to help companies manage their customer support seamlessly in Slack. Think of it as your dedicated support inbox that sorts incoming requests into manageable tickets based on priority. This means that support teams can easily assign who’s responsible for each message, keep track of their assignments, and work towards achieving that satisfying inbox zero.

With its smart prioritization features, Unthread enables quicker response times and resolutions. It highlights the most important messages, allows team members to collaborate effectively, and escalates conversations if responses take too long. This way, support teams can ensure they're addressing customer needs promptly and efficiently.

The tool uses AI to automatically sort messages into different categories, like bugs, feature requests, or simple greetings. Users can even create their own tags to help with planning and prioritizing tasks. Plus, the AI can suggest responses for support agents based on frequent customer inquiries, speeding up the conversation process.

Everything happens right within Slack, which means teams can enjoy a fully integrated experience. Unthread handles automated message assignments, prioritizes requests, and supports collaboration and performance tracking, all without leaving the platform. It also connects smoothly with popular tools like Salesforce, Hubspot, Linear, and Asana, making it easier for teams to manage workflows and stay organized.

Unthread is versatile, catering to a variety of industries like FinTech, HR Tech, and productivity services. Its goal is to enhance transparency, reduce risks, deliver excellent support, and foster stronger customer relationships through direct communication.

When it comes to pricing, Unthread offers various plans to suit different needs, starting with a free version that allows basic tracking, dynamic message assignment, and unlimited messages. For those looking for more advanced features, there’s a 14-day free trial available for startup and growth plans, which include mass email capabilities, custom integrations, single sign-on, and unlimited users and channels.

All in all, Unthread is here to streamline and automate customer support processes within Slack, making it easier for teams to work efficiently and keep their customers happy.