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UserCall
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UserCall

AI-Powered Voice Interviews for Easy and Effective User Research

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Starting price from $59/mo

Tool Information

UserCall is a handy AI tool that helps you conduct voice interviews with users, giving you valuable insights tailored to your needs.

With UserCall, you can seamlessly carry out one-on-one voice interviews using AI-powered moderators. These smart agents are built around user research techniques and the principles of human-centered design, ensuring they ask the right questions to get the information you need.

One of the cool features about the AI interviewers is their ability to delve deeper by asking follow-up questions. This helps you gain a more complete understanding of your audience while also reducing any bias that might come into play. It’s like having a personal research assistant that can scale up your interview efforts without the usual hassles.

UserCall makes it easy to run many interviews at once, which leads to gathering relevant qualitative insights for your business. Plus, managing the analysis of these conversations is straightforward because the tool provides you with highlights and summaries of recorded and transcribed calls. This way, you can quickly pinpoint key takeaway points with little hassle on your part.

Another great thing about UserCall is its scheduling feature. You can create shareable, branded links for interviews, allowing participants to access them whenever it’s convenient for them. This means you can keep your scheduling organized while maintaining a professional appearance.

The potential uses of UserCall are wide-ranging. Whether you're looking to gather ongoing feedback, conduct market and customer research, screen interview candidates, test user experience, or measure employee and customer satisfaction, this tool has you covered. By offering these capabilities, UserCall is designed to save you significant time and effort compared to traditional user research methods.

Pros and Cons

Pros

  • Branded links for better conversion
  • Provides deep insights
  • Used for screening live or in-person interviews
  • Uncovers hidden user needs
  • Useful for keeping employees
  • Customizable interview guide
  • Smart follow-up questions
  • Offers custom domain links
  • Summarizes conversation highlights
  • Allows for personalized learning goals
  • Pulls insights with little effort
  • Has features for screening participants
  • Makes calls shorter for efficiency
  • Gives useful insights
  • Helps understand behavior contexts
  • Good for testing user experience
  • Bypasses need to validate intents of results
  • Pulls out actionable insights
  • Supports understanding of jobs to be done
  • Aids in measuring employee satisfaction
  • Conducts one-on-one voice calls
  • Useful for measuring customer satisfaction
  • Enables research about markets and customers
  • Handles voice call screening
  • Has many uses
  • Promotes user engagement at any time
  • Helps keep customers longer
  • Convenient for discovering problems
  • Reduces time spent on managing interviews
  • Provides many interview links
  • Manages scheduling for interviews
  • Encourages employee engagement
  • Provides options for custom language models
  • Provides shareable and branded interview links
  • No special user research skills needed
  • Saves time and effort
  • Helps with usability testing
  • Cuts down survey setup time
  • Conducts interviews with many users
  • Helps get ongoing feedback
  • Has branded interview links feature
  • Allows for fast review and summary
  • Designed to find pain points
  • Offers phone call or number option
  • Offers call recording features

Cons

  • Max 20 calls each month
  • Max 5min calls for basic
  • Limited seats for basic
  • Short recording time
  • Short free version time
  • Transcriptions might not be correct
  • One user per license
  • Branding only for premium
  • Few integrations
  • No complete text

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