Zigpoll - ai tOOler
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Zigpoll
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Customer feedback (9)

Zigpoll

Gather feedback from your customers at important times.

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Starting price Free + from $10/mo

Tool Information

Zigpoll is a user-friendly survey and feedback tool designed to help businesses gather valuable insights directly from their customers.

With Zigpoll, businesses can easily create engaging post-purchase surveys, email sign-up campaigns, and interactive polls. This versatile tool lets you connect with customers at different points in their journey—whether they’re about to make a purchase, have just received their order, or even if they’ve left items in their shopping cart.

But Zigpoll isn’t just about collecting feedback; it also helps optimize your website, introduce new products, and build meaningful customer segments. You can choose from a variety of question formats and analyze the feedback through user-friendly dashboards that feature different charts and detailed reports.

The platform comes packed with advanced targeting rules and integrates smoothly with other tools, plus it allows for template variables and translations in multiple languages. This means you can engage your customers precisely when and where it matters most.

One of the standout features is the automation capabilities, including an AI assistant that learns from your data. This assistant helps identify trends in open-ended responses, giving you actionable insights that can really enhance your customer experience.

Setting up Zigpoll is a breeze too, especially if you’re using popular platforms like Shopify, BigCommerce, or WordPress. Plus, it offers various pricing tiers, so you can choose the plan that best fits your business needs.

Pros and Cons

Pros

  • Wordpress
  • Useful blog with examples and tips
  • Option to send emails in all paid plans
  • Scheduler gives insights on meaningful sample sets
  • SMS messages on Plus and Pro plans
  • Ability to hide Zigpoll branding
  • 24/7 support in Pro plan
  • Zero-party data collection
  • Easy-to-use analytics dashboard
  • Automatic trend spotting in feedback
  • Copywriting assistance in Plus and Pro plans
  • Detailed reporting features
  • Including team members in plans
  • Track response trends over time
  • Rewards for customer engagement
  • on-site
  • Multilanguage translation for surveys
  • SMS
  • Branching logic can reward actions
  • SMS survey options
  • Feedback on abandoned checkouts
  • White label support in all plans
  • Collecting demographic and lifestyle data
  • Automatic insight scheduling
  • Different question types
  • Template options for personalization
  • Built-in auto-translate feature
  • Options to customize survey appearance
  • Automatic delivery of translated surveys
  • Email capture campaigns
  • Third-party integrations
  • Unlimited responses in Pro plan
  • Automatic translations based on customer's language choices
  • Claim of high response rates
  • Free Lite version for beginners
  • Various pricing options
  • Interactive polls and forms
  • Feedback on product launches
  • Easy setup for Shopify
  • Advanced targeting rules
  • Creating customer groups
  • Feedback before and after delivery
  • Post-purchase surveys
  • Branching logic in surveys
  • Sending surveys through email
  • Improving website performance
  • Bigcommerce
  • Installation support for Basic and above plans

Cons

  • Might miss customer details
  • Few connections with other services
  • Limited features in plans
  • Doesn't remove Zigpoll branding on lower-tier plans
  • No mobile application
  • Possible mistakes in language translation
  • No support for Android
  • Limited access for team members
  • Limited online store connections

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